Privacy Policy

1. Overview

Rosariya Metal Creations ("we", "our", or "the Atelier") respects the privacy of our clients. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, commission metal artwork, or communicate with our concierge in the United Arab Emirates and India.

2. Information We Collect

We only collect information strictly necessary to process your orders and deliver your artwork:

• Contact Details: Full name, email address, and mobile/WhatsApp telephone number for order verification and delivery coordination.
• Delivery Addresses: Street address, apartment/villa number, city, emirate or state, and postal code.
• Order History & Inquiries: Selected artwork, sizes, finishes, custom dimensions, and communications with our concierge.
• Device & Usage Data: Anonymized browsing data, currency preferences (AED/INR), and technical logs to maintain storefront performance.

3. How We Use Your Data

Your information is used exclusively for legitimate business purposes:

• Fulfilling and delivering handcrafted metal art orders to your specified destination.
• Dispatching order confirmations and delivery updates via email and WhatsApp.
• Verifying Cash on Delivery orders to minimize fraudulent shipments.
• Providing customer concierge support and managing bespoke commission requests.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share essential delivery information with verified logistics partners (e.g. regional couriers in UAE and India) solely for package delivery.

5. Data Retention & Security

Client records are secured in encrypted, serverless PostgreSQL databases with strict access controls. We retain order records for accounting, warranty verification, and legal compliance under UAE Federal Law and the Digital Personal Data Protection Act (India).

6. Your Rights & Concierge Contact

You have the right to request a copy of your stored personal information, update your address book, or request deletion of your account. For inquiries, contact our Data Concierge at rosariyametal.ae.in@gmail.com.